BOGMOOR KENNELS CLIENT PRIVACY POLICY
At Bogmoor Kennels, under the Animal Welfare Act and the terms of our license with Torridge District Council, we are required to take and maintain information on our clients and their dogs. Under the GDPR (General Data Protection Regulation) we are required to take care of such data to keep it safe and to make you, the client, aware of how and why this data is collected and used.
When you make a booking with Bogmoor Kennels, you are entering into a contract with us. To be able to properly manage your bookings and the boarding of your pets we need to record details relating to you and your pets. Should you decide not to provide us with the required details we will be unable to provide you with a boarding service. We will take reasonable care of your personal data and only process it fairly and lawfully under the terms of the GDPR. We only collect and use information that is personal to you when it is necessary, fair, and lawful to do so. We will collect and use your information only as detailed below.
The information we collect:
Your details including name, address, telephone numbers & email address, and those of the emergency contact provided by you.
Details of your pets, for example names, breed, age, vaccination status, and any other veterinary details judged necessary.
Financial transaction data (dates of payments from you and details of services you have purchased).
Usage data (including information about how you interact with us and use our services).
Information relating to compliments or complaints.
Booking history.
Photographs (for example photographs of vaccination certificates).
Information relating to health and safety (including incident investigation details and reports and accident book records).
Correspondence.
How we collect your information:
This data is provided by yourself by completion of a booking form or enquiry form, by email, or verbally before being transferred onto our kennel boarding system.
Vaccination information for your dog which is necessary for the booking may be sent to us by you, the client, by email as an attachment or by your vet. It may also be recorded by us by taking a photo of the physical vaccination record card.
How we use your information:
We use your information and that of your emergency contact and pet to inform ourselves so that we can carry out the boarding of your pet.
We are inspected regularly by Torridge District Council and they have the right to see completed boarding records to confirm that we are complying with the terms of our License.
We do not process this information in any way other than that concerning your dog’s stay.
We do not use or share your data for any purposes other than concerning your booking with us.
Where we occasionally use social media, we may post photos of your dogs and no personal details are posted. The same applies to website posting.
We may occasionally send you necessary information updates by email for example changes to our contact details.
Third parties will only be used in the event of a claim, veterinary practices if your pet requires treatment, or if we need to trace the owner of a pet which has not been collected at the end of its boarding contract.
We’re collecting or using your information because it benefits you or Bogmoor Kennels, without causing an undue risk of harm to anyone. Information is collected which is necessary to comply with Local Authority licensing regulations and with insurance requirements to enable us to kennel your dog(s).
It can be necessary to share your information with, or request information from, your emergency contact OR your vet (when necessary for the health and wellbeing of your dogs).
We may need to contact you or your emergency contact during your dog’s stay with us, either at your request for updates on your dog(s) or to request information which is relevant to your dog(s).
We will need to refer back to the information you supplied in your original booking form in the event of a query, complaint, or claim.
Where necessary we will share financial transaction data with accountants and also share personal information with insurance companies, emergency services and other organisations we’re legally obliged to share personal information with.
How we store your information:
Your booking form and other information will be stored securely in digital and paper form for a minimum period of five years from your last booking with us.
Your rights:
You have the right to withdraw your consent for us to hold your data after the legal storage period is over and to have those records removed. You have the right to access your data and rectify errors or omissions. We check any request for customer information is legitimate and respond within 1 calendar month. You can withdraw consent for us to hold your data at any time prior to the booking in which case it will be necessary for us to cancel your booking.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the bottom of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Contact details:
Post: Bogmoor Kennels, Rydon Lane, HOLSWORTHY, Devon, EX22 7HY, GB
Telephone: 07498 554910
Email: info@bogmoorkennels.co.uk
Last updated 23 April 2025